Refund policy

At Anna Pierce Studio, each piece is made, selected, finished, and inspected with care. Due to the one-of-a-kind, limited-production, and handcrafted nature of our jewelry, all purchases are final sale. We do not accept returns or exchanges for change of mind, personal preference, sizing errors, or buyer’s remorse.

Custom, made-to-order, personalized, engraved, resized, modified, and otherwise altered pieces are final sale and cannot be canceled, returned, or exchanged once work has begun. This includes changes or additions requested after an original order is placed.

Order Changes and Cancellations

Please review all order details carefully before purchasing. Requests to change or cancel an unfulfilled, ready-to-ship order may be considered if received before shipment, but approval is not guaranteed.

For custom, made-to-order, or personalized work, deposits and service fees become nonrefundable once design work, sourcing, fabrication, engraving, sizing, alteration, or procurement of materials has begun. Any cancellation that we agree to before completion may be subject to deductions for work already performed, materials purchased, nonrecoverable vendor charges, and payment-processing costs, to the extent permitted by law.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or materially different from the item you approved, please contact us promptly—ideally within three business days of delivery—with your order number and clear photographs of the item, packaging, and shipping carton.

Do not wear, alter, resize, repair, clean, or send the piece to a third party before contacting us. We will review the matter and, where appropriate, arrange an inspection, repair, replacement, or refund. Normal wear, accidental damage, improper care, loss, theft, and changes made by another jeweler are not manufacturing defects.

REFUNDS

Due to the handmade process, we cannot accommodate refunds.