SHIPPING

All fine jewelry orders are shipped fully insured through UPS or FedEx and require a signature upon delivery. Shipping charges are calculated at checkout or invoiced separately, depending on the order.

We insure packages against loss, theft, and accidental damage while in transit. Once a package has been delivered and signed for at the address provided with the order, responsibility for the piece transfers to the recipient, subject to applicable law.

Orders cannot be shipped to P.O. Boxes or APO/FPO addresses. Please ensure that the shipping address is complete and accurate and that an authorized adult will be available to sign. Address changes must be requested in writing before a shipping label is created. For security and insurance reasons, we may be unable to redirect a package after shipment.

Please allow 1–3 business days for in-stock pieces to be prepared for shipment after payment has cleared.

Made-to-order pieces generally require approximately 4–6 weeks for production unless a different timeline is stated on the product page or provided in writing. Custom-project timelines vary and will be outlined in the applicable proposal or correspondence. Production time is separate from carrier transit time, and all completion and delivery dates are good-faith estimates.

International shipping may be available by arrangement. Please contact us before purchasing for availability and a shipping quote. International clients are responsible for applicable customs duties, import taxes, brokerage charges, and other fees imposed by the destination country.

Once your order ships, tracking information will be sent to the email address associated with the order. If a package appears lost, damaged, or misdelivered, please contact us immediately and retain all packaging so that we can begin a carrier and insurance review.

For an order-status update, please contact us through the website contact form or reply directly to your order-confirmation email and include your order number.